Working to Support You

Dear Customers & Partners,

Given the ever-changing climate in the UK as a result of the COVID-19 pandemic, Lumenis is committed to ensuring the health and safety of employees and customers.  You are at the center of everything we do, and we are dedicated to supporting you during this period. Just like everyone, we are following the recommendations of the World Health Organization (WHO), along with local government and healthcare authorities.

Our customers and their business success are vital to Lumenis. We understand the complexity of this dynamic situation and our service, clinical and operations team are here to support you with any questions you might have.

Our dedicated team



Jason Ford

Country Manager


Doug Neuhofer

Area Sales Manager (South)


Teresa Jones

Area Sales Manager (Central)


John Warren

Area Sales Manager (North)



Sahil Bendre

Service Manager


Charlotte Farebrother

Service Contracts Administrator



Martha Stanley

Clinical Trainer


Ann Wild

Clinical Trainer


Jayne Horton

Clinical Trainer



Katie Elliott

Field Marketing Manager


Hijene Bouchnak

Field Marketing Specialist


Laure Boisseux

Brand Manager, Laser Hair Removal & Body


Bas Baltrons van Dijk

Brand Manager, Skin & Women’s Health

Lumenis Service Support

The health and wellbeing of our customers, colleagues and communities is of utmost importance to us and whilst these are uncertain times we wanted to reassure you that our focus and dedication remains to keep our customers moving.

Lumenis UK Service is operating as normal with services running as planned. You can be assured that our service engineers are aware of infection control guidelines and we are taking every precaution to stay safe and align ourselves with the advice of the UK Government and Public Health England, Scotland, Wales and Northern Ireland. We will do all we can to ensure your service is not affected and our service engineers are available to tackle any emergency situations.

How can we best support you?

We will be focusing our efforts into online education, training and content delivery to be able to provide ongoing support without compromising safety. Our plans will be shared in the upcoming days, so we encourage you to monitor our social media channels and emailers so you can be kept up to date.

We would like to thank and salute healthcare professionals worldwide who are working around the clock to combat the spread COVID-19 and wish everyone to stay safe and keep well.

Please feel free to get in contact if you require any support or have any further questions.


Jason Ford
UK Country Manager